Question 1

What is Medinex?

Accepted Answer

Medinex is a comprehensive SaaS platform designed for NDIS providers, support coordinators, and plan managers. It helps you manage participants, rosters, billing, compliance, and staff — all in one place.

Question 2

Is Medinex NDIS-compliant?

Accepted Answer

Yes. Medinex is built specifically for the Australian NDIS sector. It supports NDIS pricing arrangements, compliance reporting, incident management, and progress notes in line with NDIS Quality and Safeguards Commission requirements.

Question 3

How much does Medinex cost?

Accepted Answer

We offer flexible subscription plans to suit providers of all sizes. Visit our Pricing section or Compare Plans page for detailed pricing information. All plans include core features with optional add-ons.

Question 4

Can I try Medinex before subscribing?

Accepted Answer

Yes! Contact our sales team to schedule a demo. We'll walk you through the platform and help you determine the best plan for your organisation.

Question 5

How do I add employees to the platform?

Accepted Answer

Once you're set up, you can invite employees via the dashboard. Each employee gets their own login and can access the mobile app for shift check-ins, progress notes, leave requests, and more.

Question 6

Does Medinex have a mobile app?

Accepted Answer

Yes! The Medinex Employee App is available now on Android (Google Play) and iOS (App Store). Employees can view their roster, check in/out of shifts, complete progress notes, request leave, and communicate with staff — all from their phone.

Question 7

How does roster management work?

Accepted Answer

Medinex offers powerful roster tools including drag-and-drop scheduling, bulk roster creation, AI-assisted rostering, shift swapping, and real-time notifications. You can manage rosters by employee, participant, or location.

Question 8

Can I manage participant NDIS plans?

Accepted Answer

Yes. Medinex lets you track participant budgets, service agreements, support plans, and appointments. You can also log progress notes, incidents, and medication charts for each participant.

Question 9

How does billing and invoicing work?

Accepted Answer

Medinex supports NDIS bulk billing, line-item invoicing, and Xero export integration. You can generate invoices directly from approved shifts and track payments against participant budgets.

Question 10

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted at rest using AES-256 and in transit using TLS 1.3. We host data on Australian servers, enforce multi-factor authentication, and comply with Australian Privacy Principles (APPs).

Question 11

What support do you offer?

Accepted Answer

We provide email and phone support during business hours. Premium plans include priority support. We also offer onboarding assistance, training resources, and a comprehensive knowledge base.

Question 12

Can I import existing data?

Accepted Answer

Yes. We support bulk import of participants, employees, and roster data via CSV. Our onboarding team can assist with migrating your data from other systems.

Question 13

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your subscription settings. Your data will be available for export for 30 days after cancellation. Refer to our Refund & Credit Policy for details.

Question 14

Does Medinex integrate with other software?

Accepted Answer

Medinex integrates with Xero for accounting and supports API access for custom integrations. We're continuously expanding our integration ecosystem.

Frequently Asked Questions

Can't find what you're looking for?

Frequently Asked Questions

GeneralWhat is Medinex?

ComplianceIs Medinex NDIS-compliant?

PricingHow much does Medinex cost?

GeneralCan I try Medinex before subscribing?

GeneralHow do I add employees to the platform?

GeneralDoes Medinex have a mobile app?

RostersHow does roster management work?

ComplianceCan I manage participant NDIS plans?

Billing & SecurityHow does billing and invoicing work?

Billing & SecurityIs my data secure?

SupportWhat support do you offer?

GeneralCan I import existing data?

PricingHow do I cancel my subscription?

Billing & SecurityDoes Medinex integrate with other software?

Can't find what you're looking for?